24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and tech support for our shared hosting. Even if you aren't our customer yet and you have some questions, we can assist you right away and provide the necessary information, to give you the choice to make the very best decision when you obtain a new web hosting account. We are available any time, including holidays and weekends, and we supply several options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have several phone numbers around the world, so that you'll be able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to take advantage of our 24/7 technical support services even on official holidays. All your websites will be available all of the time and so will we. With many different communication options, you can pick the most convenient approach to contact us and learn more about our solutions in case you do not have an account yet, or get assistance in case you are already among our customers. You're able to call us, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour response time warranty, although it hardly ever takes more than 20 mins to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we will be available for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local phone numbers in the USA, the United Kingdom and Australia along with a live chat service. When you are an existing customer and you want assistance with a technical issue which requires more time to investigate or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail and we'll handle the problem and send you a response within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes no more than half an hour to receive support. Our support service covers your VPS plus all of the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer include 24/7 support through different means of communication and with a one-hour max answer time guarantee. If you want to find out more about the packages or you have various general or billing questions, you'll be able to phone one of the local numbers we have around the world or you could use our live chat support and consult with a live representative. For strictly tech problems which need the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to track a certain issue. The reply time for them rarely surpasses 30 minutes, so that you can forget all about waiting for a whole day so as to receive help. The support service is available for any server-related issues, as well as the pre-installed software. If you'd like to receive help with third-party applications, you can consider ordering the Managed Services upgrade that we offer with all of the packages.