Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you will be able to access it at any time with just a couple of clicks, without logging out of your account. The ticketing system offers a quick-search box, which will help you trace any ticket that you have sent in the past, in case you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to solve a particular problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which means that you can get quick assistance at any given time and in case our customer care team advises you to do something within your account, you can do it instantly without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in a single location, which is the reason why we have incorporated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our customer service team together with your server, so you will not have to memorize one more sign-in name for some other interface. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks while you’re browsing the files hosted in your account. Moreover, you can look through older tickets using an intelligent search box or check relevant help articles, which include solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being just one hour, so there will always be someone to assist you.