When your web hosting supplier offers live chat support, you'll be able to talk to a representative live and find out useful info or get a problem resolved timely. The advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with Internet access, which means that you won't pay any rates when you are in a different country or state. What's more, it is simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The live chat is also a considerably quicker solution to contact the hosting supplier's support crew in comparison to using a ticketing system. What's more, when some situation needs some more time to be dealt with, you are able to do something different while you wait for support on the live chat, so you will not lose time - something that's not possible if you are on the telephone.

Live Chat Support in Shared Hosting

We provide a live chat support service for all shared hosting that we offer and we are able to assist you with almost everything in real time. If you don't have an account with us yet, we can give you more details about the packages to help you to choose the most appropriate package. If you are an existing customer, we are able to assist you with any billing or general matter and even with multiple common technical troubles, for example an email address setup in a desktop e-mail client. In case you cannot give us a call for some reason or you are in a country where we do not have a local telephone number, our live chat is the best choice to contact us. Of course, some situations need longer time to analyze and test, so you will need to open a support ticket to our technicians, however, we can save your time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, so that when you have any kind of questions regarding our semi-dedicated servers, you'll be able to get in touch with our customer support team at any moment regardless of whether you've already obtained your account or not. In general, the chat service is for billing, pre-sales and common questions and troubles, still we are able to assist you with many tech questions as well. We can help you select the right package for your web sites in case you don't have an account yet, we can reply all the billing questions or concerns you have or we can help you with setting up your new email address on your personal computer or smart phone - all of this will be done promptly since our live chat service is online all day long, every day. Every time you want assistance, you'll be able to chat with an agent and save considerable time.