If you ever have any enquiries connected with your hosting package or you face a problem with your websites, you’ll need to get in touch with the hosting provider’s client support team. It may not make a difference how soon they will respond if you have a general enquiry, but an issue like an aborted app update, for instance, may result in your website becoming broken or inaccessible on the web. And the longer you wait for the support team to help you, the longer the site will be inoperational. If you offer services or goods online, any outage will affect your website in an undesirable way and you can lose existing or prospective clients. Many hosting providers, predominantly resellers, reply to support tickets and e-mails within twenty four hours, but in the online space this is much too long, since visitors will rarely revisit a site that isn’t functioning properly over long intervals.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our shared hosting and you have an enquiry or stumble upon a certain difficulty, you can get in touch with us 24-7 by submitting a support ticket or by sending an e-mail and we will make sure that you receive an answer in no more than sixty minutes. In case the issue can be solved, we will do it before we respond to you, whereas if there is something that you need to do on your end, we will provide you with all the required information – what settings to check, what possible solutions to try out, etc. Typically, you’ll receive an answer within maximum thirty minutes, so waiting around for hours and hours or even for more than a day to receive support is something impossible. Our one-hour reply guarantee applies to any inquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a customer support ticket through your web hosting Control Panel or send an email related to your semi-dedicated server, you’ll get a reply within less than 60 minutes. You can touch base with us whenever you need with regards to general, technical or billing issues and due to the fact that we will be at your service 24-7-365, you will always receive assistance in a well-timed fashion. Depending on the particular issue or question, we will provide you with more info, sort out the predicament if it has been caused by something that’s within our reach or instruct you on how to proceed in case you need to tweak a specific setting for an app that we do not have access to. You can just forget about waiting for a day for each and every reply. The fact is, in most cases we respond to tickets and emails within twenty-twenty five minutes max.