Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a one–hour response warranty for each trouble ticket or email that you send to the client support staff. We’ll quickly respond to all general enquiries and forward the issue to our system administrators if any additional assistance is required. If you order the Optional Admin Services package, we will carry out any of the included server management tasks at a time that has been agreed upon preliminary.
A Premium–Quality Customer Care Service
We’ll be available to you 24–7 to respond to any queries that you may have pertaining to our Site Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server administration tasks, you can order our Optional Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting services
An Intuitive Help Area
Our Site Control Panel is preinstalled for every dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most educational articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.