Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is taught to efficiently deal with all our shared hosting clients’ concerns and advise questions. Through our ticket system, it’s possible to submit your question and a support staff member will most likely get back to you in only max one hour. Realistically, practice shows that the regular response time frame is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of knowledgeable techs who will be prepared to answer your issue quickly. It is easy to get hold of the support team by launching a help and support ticket from your Site Control Panel or by sending us an e–mail. On working days, you can also call us on the telephone or use the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you wish assistance while working on your sites within the Control Panel, you’ll be able to always just click the Help key and find your problem in the group of articles or blog posts that will pop up. We have also turned the vast majority of content articles into instructional videos. The catalogue of training videos will load if you click the Videos button present in each section.