1 hour ticket response
Quick support is our most important responsibility and this is why we’ve got a team of seasoned technical support engineers who are ready to provide a quick solution to any question that you may have. Just open your helpdesk ticket from your Site Control Panel and we’ll reply within 60 minutes at the latest. As a matter of fact, we strive hard and aim for a 20–minute technical support ticket response time.
An Outstanding Help Desk Support Service
Our client care team representatives have considerable experience in the shared hosting sector and are practiced enough to offer a swift solution to your problem. If, however, the issue at hand is not within the competence of a client support engineer, the ticket will be forwarded to a developer or admin for further investigation.
A User–Friendly Help Center Section
To help you get a quick tip on how you can use a specific service, we have included a really user–friendly Help section in the Site Control Panel. You can search through a rich selection of web hosting account management articles and website administration articles, refer to our F.A.Q. section or check out our educational video tutorials.