Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Guarantee

  • Each ticket that you post to the customer assistance team will be answered within about 1 hour. The common requests shall be resolved as quickly as possible. Yet, if the support question you have sent calls for assistance from a licensed administrator, we’ll forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Technical Assist Service

  • We will be on line for you 7 days a week to give you guidance and technical support as well as to assist you with any problem that you could possibly have while controlling your virtual server. We can support all installed in advance apps, such as your Operating System, server management panel (in accordance with the VPS type) and the Site Control Panel designed entirely by our company.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Site Control Panel that comes at zero cost with your VPS has an internal article base. You will find a variety of detailed how to tutorials and a number of step by step video tutorials that show all the normal web site administration tasks. You can get access to them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.