You'll find a lot of shared hosting providers out there, still many of them are resellers who have restricted resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you will receive through this particular way of communication varies depending on the supplier - some offer professional phone support, various others offer basic and customer support only since some matters are more time-consuming and it's more convenient to be resolved via a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it's good to know that you could always reach your web hosting provider since there are numerous small issues which can be managed efficiently and in a very timely manner through a telephone call, not mentioning that you'll be able to get additional info regarding the services even before you become a client.

Phone Support in Shared Hosting

If you choose to obtain one of our shared hosting, you'll be able to get hold of our customer support crew via phone for 14 hrs per day. We will help you choose the perfect package for your web sites as we realize that it's better to discuss these matters with a live person. In case you already have an account, we're able to help you with all your sales/billing questions and general issues, even with some tech problems which do not involve a lot of time or escalation to an administrator since it'll be more convenient to open a ticket for time-consuming problems and have all the correspondence in one place. We now have telephone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you need to know more about our plans, you have some billing issue or some general issue, you can just give us a call. Though some more complex issues may need a support ticket in order to give time to our technical support crew to analyze, we can help you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have an international number where you can reach us.